Answers to common questions.

CadenzaHub is a marketplace for music lessons in the GTA and Hamilton. Students of every age, from young kids to teens and adults, find reviewed teachers, book and pay in one place, and get a written lesson note after every session. Teachers get students, scheduling and payments without running the admin themselves.

Across the GTA and Hamilton: the City of Toronto, Peel, York, Durham and Halton regions, and Hamilton. Some teachers also offer online lessons.

Private lessons for piano, guitar, voice, violin, drums, cello, saxophone, flute and ukulele, with more instruments as teachers join. Lessons are for kids, teens and adults, from first-time beginners to advanced players, and happen in your home, at the teacher's studio, or online, depending on what each teacher offers.

No. CadenzaHub is for learners of every age: young children, teens, and adults starting fresh or coming back to music after years away. Many families book lessons for more than one person, such as two siblings, or a parent learning alongside their kids, all from one account.

Choose Sign up, then pick whether you are looking for lessons or you teach. Enter your name, email and a password, and confirm your email from the link we send. Parents can book for their kids and teens, adults can book for themselves, and one account can hold several learners, including you.

Yes. On the sign-in page, choose Email me a sign-in link. We send a link that signs you in once and expires after an hour.

Sign in, open the account menu at the top right, and go to Settings. If you forgot your password, use Forgot your password on the sign-in page and we will email you a reset link.

Yes. Every marketing email has an unsubscribe link. You will still get the emails that keep your lessons running, like booking confirmations, lesson notes and receipts.

Search by instrument and city from the home page, or browse an instrument or city page. Filter by price, lesson format (in-home, studio or online), the ages a teacher works with, availability and language.

Read two or three profiles: the bio, credentials, rates, usual hours and reviews. Message the teachers who stand out, or book a trial lesson where it is offered. A good first conversation about goals tells you a lot.

Use the Message button on their profile. All messages stay on CadenzaHub, so you never need to share your phone number or email to get started.

A trial is a first lesson to meet a teacher and see if they are the right fit before you commit to regular lessons. Many teachers offer one, often 30 minutes and free or at a reduced price. Look for the Trial available ribbon in search results and the trial row in a teacher's lessons and rates. You can book one trial per student with each teacher.

It happens, and that is fine. Book a different teacher whenever you like. If a teacher cancels repeatedly, our rematch guarantee refunds the rest of your package and we help you find someone new within 48 hours.

On every teacher's profile and again at checkout. Each teacher picks one of three policies: Flexible, Moderate or Strict.

Only students and families who completed a package with a teacher can review them, so every review comes from a real booking and shows a Verified booking badge.

Not yet. Your teacher can recommend what to get for your level. Local music stores usually rent beginner instruments, which is often the best start.

On the teacher's profile, choose a service, the lesson format and a package: a single lesson, 4, 8 or 12 lessons, or weekly recurring. Pick your times from the teacher's open slots, choose the student, and pay securely at checkout.

On the teacher's profile, choose their trial lesson as the service, pick a time from their open slots and the student, and confirm. Free trials still go through checkout so the time is reserved, but you are not charged. If it goes well, book a package or weekly lessons from the same profile.

You pay the teacher's rate plus a 5% booking fee, shown before you pay. There are no membership or sign-up fees. Any sales tax that applies to the booking fee is shown at checkout.

If the teacher offers them, yes. Packs of 4, 8 or 12 lessons are paid upfront, often at a discount, and are used within 6, 12 or 16 weeks. Weekly lessons keep the same day and time each week and are billed on the 1st of each month for the lessons scheduled that month, so a month with five lessons costs a little more. You can stop weekly lessons before the next billing date. Every lesson still follows the teacher's cancellation policy.

You pay when you book. We hold the payment and release it to your teacher one lesson at a time, after each lesson happens. If a lesson does not happen, its share is not paid out.

Major credit and debit cards through Stripe, our payment processor. We do not take cash or cheques.

Yes. Add each learner as a student on your account, including yourself if you want lessons too, then book for each of them. A parent or guardian manages the account and the bookings for anyone under 18.

Please don't, and let us know if anyone asks you to. Payments made outside CadenzaHub are not covered by the cancellation policy, the rematch guarantee or our help with disputes, and they break our terms.

Every payment is emailed to you, and your dashboard lists all bookings and payments with receipts you can download.

There is no need. Teachers set their own rates. If you are happy, a review helps them more than a tip.

Open the booking in your dashboard and choose Cancel. Any refund follows the teacher's cancellation policy, and you see the amount before you confirm.

Every policy is a full refund of the lesson price or no refund, depending on when you cancel. When you cancel, the 5% booking fee is not refunded. Flexible: full refund if you cancel before the lesson starts. Moderate: full refund if you cancel by 12:00 pm the day before the lesson. Strict: full refund if you cancel by 12:00 pm one week before the lesson. Cut-off times use the teacher's time zone, which is Toronto time for every CadenzaHub teacher. Refunds are calculated and issued automatically.

You get a full refund of the lesson price, plus the booking fee as CadenzaHub credit, or you can reschedule with your teacher. If a teacher cancels three or more lessons in a row without 24 hours' notice, our rematch guarantee refunds the rest of your package and we help you find a new teacher within 48 hours.

Talk to your teacher first. If a lesson did not happen, report it from the booking within 48 hours of the start time. We apply the same published rules to every report: if the check-in code was entered or you both joined the online lesson, the lesson counts as taught. With no proof and no lesson note, you get a full refund. With a lesson note but no proof, you get 50% back as credit. The full rules are in our Cancellation and Refund Policy.

Within 24 hours of every lesson, your teacher writes up what you covered, what to practise this week, how things are going, and anything they want you to know. Notes arrive in your dashboard and by email.

Yes. Every note is kept in your student's record for as long as you have an account, so you can look back on months or years of progress. You can also download the full history.

For in-home lessons with a student under 18, an adult needs to be home for the whole lesson. At a studio, follow the teacher's guidance on drop-off for older students.

We bring you students of every age looking for lessons, from young kids to adults, and handle the scheduling, payments, reminders and admin. You focus on teaching, and your lesson notes show students and families the value of every lesson.

Nothing to join. On the Free plan, CadenzaHub keeps 15% of each lesson's rate and you keep the rest. The Pro plan, launching soon, costs $29 a month or $290 a year and lowers the commission to 5%. It also adds trial lessons, featured placement, analytics and calendar sync. Stripe's payment processing is included on both plans.

Teachers based in the GTA or Hamilton with formal training, such as RCM certificates, a conservatory or university degree, or substantial teaching experience. You verify your identity and upload your credentials for our team to review. To teach in person, at your studio or in a student's home, or to teach students under 18, you also need to upload a recent police check for our team to review. Teachers without one can teach adults online.

Sign up as a teacher, then build your profile: a photo, your bio, instruments, rates and weekly hours. Upload your credentials, connect payouts through Stripe, and upload a police check if you want to teach in person or teach students under 18. Our team reviews every profile before it goes live.

Go to Profile, then the Credentials tab. For each one, enter the credential, such as RCM Level 10 Piano, who awarded it and the year, and upload the certificate or diploma as a PDF or clear photo. You can add up to ten. Our team reviews each one for completeness, and approved credentials appear on your profile with the Credentials reviewed badge. Families never see the documents themselves, only the title, issuer and year.

Go to Profile, then the Background check tab. Choose the type of check, upload the PDF from your police service or a clear photo of every page, and confirm it is your own, unaltered document. It must be issued in the last six months, and it stays valid for three years from its issue date. Families can ask to see it, and you approve or decline each request.

Usually a few business days once everything is submitted. We email you as soon as your profile is approved, so check your spam folder if you have not heard from us.

We recommend it. A trial lets a new student meet you before they commit, and it is the easiest way to turn a profile view into a regular student. Add one under Profile, Services and rates: choose Trial lesson as the type, set the length and price, and save. Most teachers offer 30 minutes, free or at a reduced price. Each student can book one trial with you, and your cancellation policy applies as usual. Once the Pro plan launches, trial lessons become a Pro feature.

Yes. You choose your rates for each instrument and lesson length, and the weekly hours you are open. Rate changes apply to new bookings, never to lessons already booked.

Your earnings for each lesson are released after it happens and arrive in your bank account about 48 hours later through Stripe. Your dashboard shows every lesson, payout and the total you have earned.

Teachers on CadenzaHub are self-employed and responsible for their own income tax and any sales tax registration. Your dashboard and Stripe account keep a full earnings history for tax time. A tax professional can advise on your situation.

Yes. A short note within 24 hours of every lesson is part of teaching on CadenzaHub, and saved templates make it quick. Missing notes repeatedly flags your account for review.

Yes, share your CadenzaHub profile anywhere you like. Students you meet through CadenzaHub should keep booking and paying through CadenzaHub.

Complete every part of your profile with a clear photo, keep your hours up to date, reply to messages quickly, and write your lesson notes on time. Good reviews follow good lessons.

Our team reviews every profile by hand. We verify identity through Stripe and review each credential document a teacher uploads for completeness. We do not confirm credentials with the school or exam board that issued them. Anyone who teaches in person or teaches students under 18 must also upload a recent police check, which we review for completeness. Teachers without a check can only teach adults online.

Teachers get a Police Vulnerable Sector Check, or a Criminal Record Check if they only teach adults, from their local police service, issued in the last six months. They upload it privately to CadenzaHub. An automated reading tool helps our team pull out the details, and a person reviews the type of check, the police service, the name and the issue date. Once approved, the profile shows "Background check provided" with those details. Checks stay valid for three years from their issue date.

Yes. On the teacher's profile, choose Ask to see the check. You need a student or family account. The teacher decides whether to share it, because the document holds their personal information. If they approve, you can open it for a short time. Please do not save or share copies.

No. We review each check for completeness, but we cannot contact the issuing police service, and our review cannot catch every altered or fake document. A provided check is not a guarantee of a teacher's character or conduct. To confirm a check, contact the police service named on it, and use your own judgement when choosing a teacher.

Badges show what our team has reviewed for that teacher: identity, their credentials, and a background check where it applies. Credentials reviewed means the teacher uploaded certificates or diplomas that we reviewed for completeness, not that we confirmed them with the issuer. A background check badge means the teacher provided a check we reviewed, not that we confirmed it with the police. It drops off when the check expires.

Your payment is held until each lesson happens, the teacher's cancellation policy and our rematch guarantee protect you, messages stay on the platform, and our team can step in if something goes wrong.

Teachers see the details they need to teach: the student's first name, age, level and goals. Addresses are shared only for in-home lessons, and a teacher's studio address only once a studio lesson is booked. Read our privacy policy for the full picture.

Report it to us right away with Report a concern on the teacher's profile. Watch for anyone asking to pay outside CadenzaHub, asking for personal information they do not need, or using threatening language. If anyone is in danger, call 911 first.

Sign in, open the teacher's profile and choose Report a concern, near the bottom. Pick what it is about, tell us what happened and when, and tick the box if a student under 18 is involved. You can report any teacher, including teachers who have not joined CadenzaHub yet. If anyone is in immediate danger, call 911 first. If you believe a child is being harmed, Ontario law asks you to report it to the police or your local children's aid society.

A person on our team reads every report, usually within one business day, and reports about safety or students under 18 come first. We never tell the teacher who reported them. We may contact you for more details, and you can follow the status under Your reports in your account, with a short note from us when it is closed. Depending on what we find, we may talk to the teacher, help with a refund, or suspend or remove their profile. We are not the police and cannot investigate crimes.

Yes. Email [email protected] with a link to the profile and the review. We remove reviews that break our Terms of Service, but we do not edit reviews to change their meaning.

No. CadenzaHub does not insure property, instruments or personal liability. Teachers who teach in homes may want their own liability coverage.