Teacher Agreement

This Teacher Agreement ("Agreement") is between Awesome Web Designs Inc. ("CadenzaHub", "we", "us") and the individual who creates a teacher account or claims a teacher profile on CadenzaHub ("you", "Teacher").

You accept this Agreement when you create a teacher account, claim an existing profile or submit your profile for review. The Terms of Service and Privacy Policy also apply to you. If this Agreement and the Terms of Service conflict, this Agreement applies to your teaching on CadenzaHub.

Capitalised words not defined here have the meaning given in the Terms of Service. "Family" means the parent, guardian or adult learner who books with you, and "Student" means the person you teach.

You provide lessons as an independent business. Nothing in this Agreement makes you an employee, agent, partner or joint venturer of CadenzaHub, and you may not represent yourself as one.

• You decide whether to accept a booking, how you teach, the materials you use and the hours you make available.
• You set your own rates, subject to the commission described in section 7.
• You are free to teach outside CadenzaHub and to use other platforms, subject only to section 12.
• You are responsible for your own equipment, travel, studio, expenses, insurance, and tax and other legal obligations.
• You are not entitled to wages, vacation pay, benefits or employment insurance from CadenzaHub.

To teach on CadenzaHub you must, and you confirm that you do:

• be at least 18 years old and legally entitled to work in Canada;
• be based in the GTA or Hamilton, or teach students there in person or online;
• hold the training and experience you describe on your profile, such as RCM certificates, a conservatory or university credential, or substantial teaching experience;
• hold any licence, registration or permit your teaching requires; and
• not have been convicted of, or charged with and awaiting trial for, an offence that would make it unsafe for you to teach children or vulnerable people.

You must tell us within 7 days if any of this stops being true, including any new criminal charge or conviction.

Before your profile goes live, and from time to time after, we review it. You agree to cooperate with the following checks:

• Identity: you verify your identity through Stripe, our payment provider, during payout setup.
• Credentials: you upload genuine copies of the credentials you list, such as RCM or Conservatory Canada certificates, diplomas and degrees, with an accurate title, issuer and year. Our team reviews each one for completeness before it appears on your profile. We may, but do not have to, contact the issuer.
• Background check: if you teach in person, at your studio or in a Student's home, or teach any Student under 18, you obtain a police check from your police service and upload it to CadenzaHub before offering those lessons. Teaching any Student under 18 requires a Police Vulnerable Sector Check. Teaching adults in person requires at least a Criminal Record Check. The check must be issued within 6 months of upload and is treated as current for 3 years from its issue date. Until you hold a current, approved check, you may only teach adult Students, and only online. If your check expires, in-person lessons and lessons with Students under 18 are paused until a new check is approved, so upload a new one before it expires. Any fee for the check is your responsibility.

Your background check and credential documents

When you upload a background check, a credential or any other document, you promise that it is genuine, that it is your own, that it has not been altered in any way, and that it is current and complete.

You consent to CadenzaHub storing the document privately, reviewing it, including through automated reading by a third-party AI service provider that helps our reviewers extract its details, and keeping a record of our decision. No decision about your profile is made by automated means alone. You also consent to us sharing the document with each Family whose request to see it you approve, and to showing the type of check, the issuing police service and its issue month on your profile.

You must tell us within 48 hours if you are charged with or convicted of any offence after your check was issued, or if anything else happens that would change what your check shows. We may pause in-person lessons and lessons with Students under 18 while we look into it.

Credential documents are private to you and our review team and are never shared with Families. Only the title, issuer and year of an approved credential appear on your profile. You may not describe a credential on your profile, in messages or anywhere else in a way that overstates what it is.

Providing a false, altered, borrowed or out-of-date document, including a credential you did not earn, is a serious breach of this Agreement. We will remove your profile immediately, may withhold payouts connected to the breach to the extent the law allows, and may report the matter to the police.

Our review of your documents is for completeness only. We do not confirm checks with the issuing police service or credentials with the institution that awarded them. You remain fully responsible for the accuracy of what you provide.

We may decline, pause or remove a profile at our discretion, including on the basis of a check result, a credential we cannot verify or a credible safety concern. We will tell you our decision, and where it is safe and lawful, our reasons.

Badges shown on your profile, such as Identity verified, Credentials reviewed and Background check provided, reflect only the reviews we have completed. You may not claim a badge or verification you do not hold.

• Keep your profile accurate and current, including your instruments, rates, availability, location and cancellation policy.
• Use a real, recent photo of yourself, and write your own bio. Do not overstate your training, experience or results.
• Do not include contact details, links to arrange lessons elsewhere, or anything that invites Families to book or pay outside CadenzaHub.
• If you claim a profile we created from your earlier public teaching listing, review and update it before it goes live.

You keep ownership of your profile content, photos and lesson notes. You grant CadenzaHub a non-exclusive, royalty-free licence to host, display, reproduce and adapt that content to operate the Service and to promote you and CadenzaHub, including in search engines, on social media and in advertising. The licence ends 60 days after you close your account, except for lesson notes and reviews that Families rely on and copies we must keep under our Privacy Policy.

When you accept a booking, you agree to deliver the lessons as described in it: the service, format, length, schedule and rate. You must:

• arrive or log on on time and teach for the full lesson length;
• keep your availability current so Families are not offered times you cannot teach;
• reply to booking requests and messages promptly, and in any case within 48 hours;
• keep all communication about bookings on CadenzaHub messaging; and
• tell the Family and CadenzaHub as soon as possible if you cannot make a lesson.

Lessons in a Family's home require a parent, guardian or another responsible adult to be home for the whole lesson when the Student is under 18. If no adult is present, do not start the lesson; tell the Family and CadenzaHub, and the lesson is treated as cancelled by the Family under your policy.

Joining CadenzaHub and listing a profile are free. On the Free plan, CadenzaHub keeps a commission of 15% of your lesson rate for each lesson. Families separately pay a booking fee to CadenzaHub, which does not reduce your earnings.

The optional Pro plan costs $29 a month or $290 a year, plus applicable tax, billed in advance to the payment method you add. On Pro, the commission is 5% of your lesson rate for lessons booked while your subscription is active. Pro also includes trial lessons, featured placement and the other features listed on our Pricing page. You may cancel Pro at any time. It stays active until the end of the period you paid for, and subscription fees already paid are not refunded except where the law requires.

The commission covers payment processing, scheduling, messaging, lesson-note tools, marketing and support. You do not pay Stripe's processing fees separately.

We may change the commission or the Pro price with at least 60 days' written notice. Changes never apply to lessons booked before the change takes effect. If you do not accept a change, you may close your account before it takes effect.

Payments are processed by Stripe through Stripe Connect. To be paid, you must complete Stripe's onboarding, keep your account in good standing and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You authorise CadenzaHub to direct Stripe to collect payments from Families on your behalf, deduct our commission and pay you the balance.

• Families pay when they book. We hold each lesson's payment and release your earnings for that lesson after it takes place.
• For an in-person lesson, ask the Family for the lesson's check-in code when you arrive and enter it in the Service. Online lessons are confirmed when you and the Student join the CadenzaHub video link. With proof of attendance, your earnings are released once you submit the lesson note. Without it, they are released 48 hours after the lesson starts if the Family has not reported a problem.
• Stripe then pays out to your bank account on its payout schedule, normally about 48 hours after release.
• A payment received by CadenzaHub on your behalf is treated as received by you, and the Family's obligation to pay you for that lesson is satisfied.

If a Family reports that a lesson did not happen, we apply the published rules in the Cancellation and Refund Policy. With proof of attendance you are paid. With a lesson note but no proof, you are paid 50% of the lesson price. With neither, the Family is refunded. These rules only decide what happens to the payment we hold; they are not a finding about what happened, and you remain free to resolve the matter directly with the Family.

We may delay, hold or reverse a release of funds where a lesson is disputed, refunded under the cancellation policy, subject to a chargeback, appears fraudulent, or where this Agreement has been breached. If we refund a lesson whose earnings were already paid to you, we may recover that amount from your future earnings or, through Stripe, from your connected account. We will tell you when we do this and why.

You may not accept payment for a CadenzaHub booking in any other way, including cash, e-transfer or tips presented as payment for lessons.

Your cancellation policy

You choose one of the following policies, which applies to Families' cancellations and is shown on your profile and at checkout:

• Flexible: Full refund if cancelled before the lesson starts. No refund once it has started.
• Moderate: Full refund if cancelled by 12:00 pm the day before the lesson. No refund after that.
• Strict: Full refund if cancelled by 12:00 pm one week before the lesson. No refund after that.

Cut-off times are measured in your time zone. A new policy applies only to bookings made after you change it. Refunds under your policy are issued automatically, and you are not paid for a lesson that is refunded.

When you cancel

If you cancel a lesson, the Family receives a full refund for it whatever your policy, and you are not paid for it. Please give as much notice as possible.

If you cancel three or more lessons in a row with less than 24 hours' notice, the rematch guarantee applies: we may refund the rest of the Family's package and help them find a new teacher, and you are not paid for the refunded lessons. Repeated late cancellations, or not showing up, may lead to a warning, lower placement in search, or suspension.

Lesson notes are a core part of CadenzaHub. For every completed lesson you agree to submit a lesson note through the Service within 24 hours, covering what you worked on, what the Student should practise, how they are progressing, and anything the Family should know.

• Notes must be honest, specific, respectful and appropriate for the Student and Family to read.
• You may edit a note for 7 days after you submit it. After that it is locked and becomes part of the Student's permanent learning record.
• If you miss notes for three lessons in a row, your dashboard shows a warning. Repeated missed notes may lead to review of your account.
• We may release your earnings for a lesson once its note is submitted, if we tell you in advance that this applies.

CadenzaHub Students range from young children to adults, and many are children or teens. Keeping every Student safe comes before everything else in this Agreement. You agree to:

• Treat every Student with respect and patience, and never use physical, verbal or emotional abuse, harassment or discrimination.
• Keep any physical contact to what is necessary to demonstrate technique, explain it first, and stop if the Student is uncomfortable.
• Not contact a Student under 18 directly by phone, text, social media or any channel other than CadenzaHub messaging with the Family, and not arrange to meet them outside a booked lesson.
• Not photograph, film or record a Student without the Family's prior written consent, and use any recording only for teaching.
• Not teach while impaired by alcohol, cannabis or any drug, and not offer them to a Student.
• Treat Students and Families in line with the Ontario Human Rights Code, including reasonable accommodation of disability.

Duty to report: under Ontario's Child, Youth and Family Services Act, 2017, anyone who works with children and has reasonable grounds to suspect a child is or may be in need of protection must report it directly to a children's aid society. That duty is yours personally and cannot be passed to CadenzaHub. If you make such a report about a CadenzaHub Student, please also tell us so we can take any steps needed on the Service.

In an emergency, call 911 first, then contact the Family and CadenzaHub.

You must tell us right away about any allegation, complaint or incident involving harm or risk of harm to a Student. We may suspend your account immediately while we look into a safety concern.

Reports about you

Students and Families can report a concern about any Teacher through the Service. When we receive a report about you, we may ask you for your account of what happened, lesson notes, messages or other information, and you agree to respond honestly and promptly, usually within 3 business days. We may pause bookings or suspend your profile while we look into a serious report.

We do not tell you who made a report, and you must not try to find out, contact the reporter about it, or treat them differently because of it. Retaliating against anyone who reports a concern is a serious breach of this Agreement.

Based on what we find, we may close the report, give you a warning, help the Family with a refund, or suspend or remove your profile. Where it is safe and lawful, we will tell you the outcome and give you a chance to respond.

CadenzaHub invests in bringing Families to you. In return, for any Family you first meet through CadenzaHub, you agree that during the time you have an account and for 12 months after your last lesson with that Family through CadenzaHub, you will not:

• accept or arrange lessons with that Family outside CadenzaHub;
• ask, encourage or accept that Family's request to pay you outside CadenzaHub; or
• share your contact details with that Family for the purpose of doing either.

This does not apply to Families you taught before they found you on CadenzaHub, provided you can show it, or to Families who find you independently with no connection to CadenzaHub. If you would like to move a Family off CadenzaHub, contact us first; in appropriate cases we may agree to a release in exchange for a reasonable fee.

A breach of this section is a serious breach of this Agreement. In addition to suspending your account, we may recover the commission we would have earned on the lessons taken outside CadenzaHub.

Through CadenzaHub you will receive personal information about Families and Students, such as names, ages, addresses, learning needs and lesson history. You agree to:

• use it only to prepare for and deliver lessons booked through CadenzaHub;
• keep it secure and confidential, and not share it with anyone except as needed to deliver the lesson or as the law requires;
• not add Families or Students to mailing lists or contact them for marketing;
• delete any copies you keep outside CadenzaHub when you stop teaching that Student; and
• tell us at [email protected] within 24 hours if you think that information has been lost, stolen or accessed without permission.

Your own personal information is handled as described in our Privacy Policy.

You are responsible for reporting your earnings and paying your own income tax, Canada Pension Plan contributions and other amounts owed on your teaching income.

You are responsible for deciding whether you must register for, collect and remit GST/HST on your lessons. Music lessons are generally taxable unless an exemption applies, and registration is generally required once your taxable supplies exceed $30,000 in four consecutive calendar quarters. If you are registered, give us your GST/HST number so it can appear on Family receipts and your rates can be shown correctly.

Under Part XX of the Income Tax Act, CadenzaHub is a reporting platform operator and must report information about Teachers who earn through the Service to the Canada Revenue Agency each year. You agree to provide, and keep current, the information we must collect for that purpose, which may include your legal name, address, date of birth, Social Insurance Number or business number, and the financial account your earnings are paid to. We may hold your earnings until you provide it, and we will give you a copy of what we report about you.

Your dashboard and your Stripe account keep a record of your earnings and payouts. We recommend speaking to an accountant about your situation.

CadenzaHub does not provide insurance for you, your Students, your instruments, your studio or any property. We strongly recommend that you hold general liability insurance appropriate to your teaching, including when you teach in Families' homes, and we may require proof of insurance before you teach certain kinds of lessons.

You are responsible for loss, damage or injury that you cause while teaching through CadenzaHub. You agree to indemnify CadenzaHub, its owners and its staff against claims, losses and reasonable legal costs arising from your lessons, your breach of this Agreement, any false, altered or inaccurate document you provide, including a background check, your content, or your violation of any law or of anyone's rights, except to the extent caused by CadenzaHub's own negligence or misconduct.

To the extent the law allows, CadenzaHub is not liable to you for indirect or consequential losses, such as lost income from bookings that do not happen, and our total liability to you under this Agreement is limited to the commission we earned from your lessons in the 6 months before the claim arose. These limits do not apply to amounts we owe you for lessons you have delivered, or to liability that cannot be limited by law.

Only Families who have completed a package with you can review you. You may reply publicly to a review, professionally and without disclosing personal information. You may report a review you believe breaks our rules, but you may not offer anything in exchange for a review, ask a Family to change or remove one, or review yourself.

Where you appear in search results depends on factors such as how complete your profile is, your availability, response time, lesson-note record, reviews and distance from the Family. We do not sell higher placement, and we may change how ranking works to improve results for Families.

You may close your account at any time by contacting us. You must deliver, or cancel under section 9, any lessons already booked.

We may end this Agreement with 30 days' notice for any reason. We may suspend your account or end this Agreement immediately if we reasonably believe you have breached it, put a Student or Family at risk, provided false information, or exposed CadenzaHub to legal or reputational harm. Where it is safe and lawful, we will tell you why and give you a chance to respond.

When this Agreement ends, we pay you for lessons you delivered, less any amounts you owe us. Sections 7, 8, 12 to 15 and 19 continue to apply after it ends.

We may update this Agreement as CadenzaHub grows. For material changes, we will notify you by email and in your dashboard at least 30 days before they take effect, or 60 days for commission changes. If you keep teaching on CadenzaHub after a change takes effect, you accept it. If you do not accept it, you may close your account before the change takes effect.

• This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You and CadenzaHub submit to the courts of Ontario, and either of us may use the Small Claims Court for claims within its limit.
• Before going to court, we will each try in good faith to resolve a dispute by discussion for at least 30 days, starting from written notice of the dispute.
• If part of this Agreement is found unenforceable, it is limited to the minimum extent needed and the rest stays in effect.
• You may not assign this Agreement. We may assign it as part of a merger, acquisition or sale of the business, with notice to you.
• Neither of us is responsible for delays caused by events beyond our reasonable control.
• This Agreement, the Terms of Service and the Privacy Policy are the entire agreement between us about teaching on CadenzaHub.
• Notices to you are sent to the email on your account. Notices to us go to the address below.

Awesome Web Designs Inc., operating as CadenzaHub, Burlington, Ontario, Canada. Email: [email protected]. Privacy questions: [email protected].