Terms of Service

CadenzaHub is operated by Awesome Web Designs Inc. ("CadenzaHub", "we", "us"). These Terms of Service apply to cadenzahub.ca, app.cadenzahub.ca and any related services we offer (together, the "Service").

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Service.

Teachers also agree to the Teacher Agreement, which adds terms specific to teaching on CadenzaHub. If the Teacher Agreement and these terms conflict, the Teacher Agreement applies to teachers.

CadenzaHub is a marketplace. We help parents and guardians booking for children and teens, and adult learners booking for themselves ("Families"), find independent music teachers ("Teachers") in the GTA and Hamilton, book and pay for lessons, message each other, and keep lesson notes.

Teachers are independent professionals. They are not our employees, agents or contractors, and they decide how they teach, what they charge and when they are available. The lesson agreement is between the Family and the Teacher. CadenzaHub is not a music school and does not provide lessons itself.

We do review Teachers before their profiles go live, as described in section 8. That review reduces risk but cannot remove it. We are not a screening agency, an employer or a regulator, and we do not have the legal or investigative expertise to confirm that a Teacher's documents are genuine. Families remain responsible for choosing a Teacher who is right for them and for their own checks before and during lessons.

• You must be at least 18 years old to create an account.
• Students under 18 cannot hold their own account. A parent or legal guardian creates the account, adds the student, books lessons, and is responsible for the student's use of the Service.
• Teachers must be legally entitled to work in Canada, be based in the GTA or Hamilton, and hold any licences or registrations their teaching requires.
• You may not use CadenzaHub if we have previously suspended or removed your account.

• Give accurate information and keep it up to date. Use your real name.
• Keep your password private and do not share your account. You are responsible for activity on your account.
• Have one account per person, except that a Family account can hold several students.
• Tell us right away at [email protected] if you think someone else has accessed your account.

A booking is made when a Family selects a Teacher's service, lesson format, package and times, and completes payment. The booking includes the Teacher's rate, the booking fee, the lesson details and the Teacher's cancellation policy as shown at checkout.

Both sides agree to honour a booking: the Teacher to deliver the lessons as described, and the Family to attend at the agreed times and follow the cancellation policy.

Bookings arranged through CadenzaHub must be paid through CadenzaHub. Do not ask for, offer or accept payment for those lessons outside the Service. Off-platform payments are not protected by the cancellation policy, the rematch guarantee or our dispute process, and we may suspend accounts that arrange them.

What Families pay

Families pay the Teacher's lesson rate plus a booking fee of 5% of the lesson total. Both are shown before you pay. Applicable sales tax on the booking fee is shown at checkout. Creating an account is free.

What Teachers pay

Teachers choose a plan. On the Free plan, CadenzaHub keeps a commission of 15% of each lesson's rate. On the Pro plan, the Teacher pays a subscription of $29 a month or $290 a year, plus applicable tax, and CadenzaHub keeps a commission of 5% of each lesson's rate. Payment processing costs are included in the commission. Joining CadenzaHub is free.

How payments work

Payments are processed by Stripe. Families pay when they book. We hold each lesson's share and release it to the Teacher after that lesson takes place. Stripe then pays the Teacher's bank account, normally about 48 hours later. Teachers must complete Stripe's onboarding and agree to Stripe's Connected Account Agreement to receive payouts.

By adding a payment method, you authorise us and Stripe to charge it for bookings you make, including recurring charges for weekly or monthly bookings until you cancel them. We do not accept cash or cheques for bookings.

Changes to fees

We may change our fees. We will give at least 30 days' notice of any increase, and changes never apply to bookings already made.

Taxes

Teachers are responsible for their own income tax and for registering for, charging and remitting any sales tax that applies to their lessons. CadenzaHub is responsible for tax on its own booking fee and commission.

When a Family cancels

Each Teacher chooses one of three cancellation policies, shown on their profile and at checkout:

• Flexible: full refund if the Family cancels before the lesson's scheduled start time. No refund once the lesson has started.
• Moderate: full refund if the Family cancels by 12:00 pm the day before the lesson. No refund after that.
• Strict: full refund if the Family cancels by 12:00 pm one week before the lesson. No refund after that.

Cut-off times use the Teacher's time zone. Cancellations must be made in the Service, and the time we record is the time that counts. A refund is a refund of the lesson price. When a Family cancels, the booking fee is not refunded.

When a Teacher cancels

If a Teacher cancels a lesson, the Family gets a full refund of the lesson price and the booking fee as CadenzaHub credit, or may reschedule with the Teacher. Teachers who cancel often may lose access to the Service.

The booking fee is never refunded in cash. When a lesson is refunded because the Teacher cancelled, under the rematch guarantee, or because there is no proof the lesson happened, its booking fee is returned as CadenzaHub credit. Credit can be used for any lesson on the Service and cannot be exchanged for cash, except where the law requires it.

Rematch guarantee

If a Teacher cancels three or more lessons in a row with less than 24 hours' notice, we will review the booking. If the cancellations were not caused by the Family, we refund the remaining value of the package and help the Family find a new Teacher within 48 hours.

Disputes about a lesson

If something goes wrong, talk to the other side first. A Family can report that a lesson did not happen within 48 hours of its start time. We then apply the rules in our Cancellation and Refund Policy, based on the records the Service keeps: proof of attendance, meaning the check-in code for an in-person lesson, entered by the teacher from the family's app, or both sides joining the CadenzaHub video link for an online lesson, and the Teacher's lesson note.

• Proof of attendance on record: the lesson counts as taught and the teacher is paid.
• No proof of attendance and no lesson note: the family gets a full refund of the lesson price, and the booking fee back as CadenzaHub credit.
• A lesson note but no proof of attendance: the family gets 50% of the lesson price back as CadenzaHub credit, and the teacher is paid the other 50%.
• Not reported within 48 hours of the lesson start: the lesson is confirmed and final on CadenzaHub.

The agreement for each lesson is between the Family and the Teacher. CadenzaHub is not a party to it. When we apply these rules we are only deciding whether to release or refund the payment we hold for that lesson, under these terms. We are not deciding who is right, and our decision is not a legal finding. Either side remains free to pursue the other directly, for example in the Small Claims Court, and nothing here limits any rights you have under law.

Before a Teacher's profile goes live, we review it, verify the Teacher's identity through Stripe, and look over the credential documents they upload. Teachers who teach in person, at their studio or in a student's home, or who teach students under 18, must also upload a police check: a Police Vulnerable Sector Check, or a Criminal Record Check for Teachers who teach adults only. The check must be issued within six months of upload and is treated as current for three years from its issue date. A Teacher without a current check may only teach adult students online.

What our review is, and is not

Background checks are obtained and provided by Teachers, not by CadenzaHub. Our team reviews each uploaded check for completeness, with help from an automated reading tool: the type of check, the issuing police service, the name and the issue date. We do not contact the issuing police service, and our review cannot detect every altered, forged or out-of-date document. When a profile shows "Background check provided", it means a Teacher uploaded a check that we reviewed for completeness. It does not mean CadenzaHub has confirmed the check is genuine, and it is not a guarantee of a Teacher's character, qualifications or conduct.

Background checks only reveal what is in the records the issuing police service can search. They do not cover every jurisdiction or every kind of record, and they cannot predict future behaviour.

Your own checks

Families may ask to see a Teacher's check through the Service, and the Teacher decides whether to share it. Families should confirm any check they rely on by contacting the police service named on it, meet a Teacher before lessons begin, and stay involved when a child or teen is learning. A shared check contains the Teacher's personal information and may be used only to decide whether to book that Teacher. Do not copy, save or share it.

Credentials

Teachers may upload certificates, diplomas and other credentials. Our team reviews each one for completeness: that the document matches the title, issuer and year the Teacher entered. We do not confirm credentials with the school, exam board or institution that issued them. A credential listed on a profile, or the "Credentials reviewed" badge, means we reviewed a document the Teacher uploaded. It is not a guarantee of the Teacher's qualifications or teaching ability. Credential documents are private and are not shared with Families.

We may suspend or remove a Teacher at any time based on a check, a credential, a report or any safety concern.

• Teachers write a lesson note within 24 hours of each lesson. Notes become read-only 7 days after they are submitted, and stay in the student's record.
• For in-home lessons with a student under 18, a parent, guardian or another responsible adult must be home for the whole lesson.
• Teachers must treat students with respect and follow all applicable laws, including any duty to report concerns about a child's safety.
• In an emergency, call 911 first. Then let us know as soon as you can.

Reporting a concern

If something about a Teacher worries you, use "Report a concern" on their profile while signed in. A person on our team reads every report, usually within one business day, and reports about safety or students under 18 are looked at first. We may contact you for more details, and you can follow the status of your reports in your account. We do not tell the Teacher who reported them.

After reviewing a report, we may take no action, ask the Teacher to respond, help with a booking or refund, or suspend or remove the Teacher. We may suspend a profile while we look into a serious report. We decide what to do based on the information we have, and we cannot always share the outcome in detail.

CadenzaHub is not an emergency service or a law enforcement agency, and we cannot investigate crimes. If you believe a child is being harmed, Ontario law asks you to report it to the police or your local children's aid society. Making a report to us does not replace that duty.

Please report honestly. Knowingly false or malicious reports break these terms and may lead to your account being suspended or closed.

CadenzaHub does not provide insurance for lessons, property, instruments or personal injury. Your home or renter's insurance and a Teacher's own liability insurance are separate from the Service.

When you use CadenzaHub, you agree not to:

• break the law, or use the Service to harm, harass, threaten or discriminate against anyone;
• post false, misleading or defamatory information, including fake reviews or credentials;
• post sexual, violent or hateful content, or anything inappropriate for children;
• share another person's private information without their permission;
• take payments for CadenzaHub bookings outside the Service, or use the Service to recruit users for off-platform lessons;
• send spam or unsolicited advertising;
• impersonate anyone, or create accounts for someone else without their permission;
• scrape, copy or resell the Service or its content, or interfere with its security or operation.

We may remove content or suspend accounts that break these rules.

You keep ownership of what you post: profile text and photos, messages, lesson notes and reviews ("Your Content"). You give us a non-exclusive, royalty-free licence to host, display, copy and adapt Your Content as needed to operate and improve the Service, and to show Teacher profiles and reviews in our marketing and in search engines. This licence ends when you delete the content or your account, except for copies we must keep under section 13 and reviews and lesson notes that other users rely on.

You confirm that you have the right to post Your Content, including permission from anyone who appears in your photos or videos.

Only Families who have completed a package with a Teacher can review them. Reviews must be honest and about your own experience. Teachers may reply publicly. We may remove reviews that break these terms, but we do not edit reviews to change their meaning.

We send emails needed to run your account and bookings, such as confirmations, lesson notes, receipts and security notices. With your consent, we also send news and tips, which you can unsubscribe from at any time.

Messages between users stay on CadenzaHub. Neither side may share phone numbers, email addresses, links or website addresses, social media accounts or messaging apps, or ways to pay outside CadenzaHub. Messages that appear to include them are blocked automatically and are not delivered. Our team can read all messages, including blocked attempts, to keep everyone safe, and does so when it investigates a report, a dispute or a breach of these terms. After three blocked attempts within seven days, messaging on that account is paused until our team reviews it, and repeated attempts may lead to suspension.

You can close your account at any time by contacting [email protected]. Upcoming bookings are cancelled under the applicable cancellation policy.

We may suspend or close an account if we reasonably believe it breaks these terms, puts others at risk or exposes us to legal liability. Where it is safe and lawful to do so, we will tell you why and give you a chance to respond.

Some records, such as payment records, lesson notes and information about disputes, are kept after an account closes for the periods described in our Privacy Policy.

The Service, including its design, software, text and the CadenzaHub name and logo, belongs to us or our licensors. You may use the Service as these terms allow, but these terms do not give you any other rights in it.

Teachers in good standing may link to and share their CadenzaHub profile. Please do not otherwise use our name or logo without our written permission.

If you send us feedback or ideas, we may use them without any obligation to you.

If you believe content on CadenzaHub infringes your copyright, email [email protected] with details of the work, where it appears on the Service, and your contact information.

We work hard to keep CadenzaHub accurate, secure and available, but we provide it as is. To the extent the law allows, we do not guarantee that it will be uninterrupted or error-free, or that information posted by users is accurate.

Lessons are provided by Teachers, not by CadenzaHub. To the extent the law allows, we are not responsible for the quality of a lesson or for what a Teacher, Family or student does or does not do.

Background checks, credentials and other documents on the Service are provided by Teachers. To the extent permitted by law, CadenzaHub makes no promise and accepts no responsibility for the authenticity, accuracy, completeness or currency of any document a Teacher provides, and our review of a document is not a representation that it is genuine.

Nothing in these terms limits rights you have as a consumer under the Ontario Consumer Protection Act, 2002 or any other law that cannot be waived by agreement.

To the extent the law allows, CadenzaHub is not liable for indirect, incidental, special or consequential losses, such as lost profits or lost data, arising from your use of the Service.

To the extent permitted by law, CadenzaHub is not liable for any loss or harm arising from the conduct of a Teacher, Family or student, or from your reliance on a background check, credential or other document provided by a Teacher, including a document that turns out to be altered, forged, incomplete or out of date.

To the extent the law allows, our total liability to you for any claim related to the Service is limited to the greater of (a) the booking fees and commissions you paid to CadenzaHub in the 12 months before the claim, and (b) $100.

These limits do not apply to liability that cannot be limited by law, including liability for fraud, gross negligence or wilful misconduct, or for personal injury caused by our negligence.

If someone makes a claim against CadenzaHub because of your breach of these terms, your content, or your dealings with another user, you agree to cover our reasonable costs of that claim, including legal fees. This does not apply to the extent the claim was caused by our own fault, and it does not apply to consumers where the law does not allow it.

If you have a problem with CadenzaHub, please email [email protected] first. Most issues can be resolved quickly, and we will try to respond within 10 business days.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. If we cannot resolve a dispute informally, either of us may bring it in the courts of Ontario, including the Small Claims Court for claims within its limit. This does not take away any right you have to bring a claim in the courts where you live, or to take part in a class proceeding, where the law gives you that right.

We may update these terms as the Service grows. For material changes, we will email account holders and post a notice on the Service at least 30 days before the changes take effect. Changes do not apply to bookings already made. If you keep using the Service after changes take effect, you accept the updated terms. If you do not, you may close your account.

• These terms, the Privacy Policy and, for Teachers, the Teacher Agreement are the whole agreement between you and CadenzaHub about the Service.
• If part of these terms is found unenforceable, the rest stays in effect.
• If we do not enforce a term right away, we can still enforce it later.
• You may not transfer your account or these terms to someone else. We may transfer them as part of a merger, acquisition or sale of the business, and we will tell you if we do.
• We are not responsible for delays caused by events outside our reasonable control.

Awesome Web Designs Inc., operating as CadenzaHub, Burlington, Ontario, Canada. Email: [email protected].